We Are Dedicated to Your Health and Safety During This Time
Thermotane Propane takes the health of you and your family very seriously. As an essential business, we are continuing to provide the same excellent service you have come to expect and have no plans to suspend our services unless directed to do so by the CDC.
How We Are Keeping You Safe
We have implemented strict social distancing practices to safely serve you during this time while doing our part to help flatten the curve.
Fuel deliveries: Fuel can be delivered to your home safely and easily without any face to face contact. Simply call to request delivery and pay over the phone. Our delivery drivers will leave the ticket on your door, ensuring your health and safety.
Service: Many of the services we provide take place outside of your home. Issues can often be diagnosed by looking at the regulators, tanks, and exterior gas lines which do not require entry into your home.
Installations: All exterior installations are proceeding as normal. Interior installations can be rescheduled upon your request.
Estimates: Our staff takes social distancing very seriously. If you need an estimate, we can provide that for you over the phone. Or, if you’d prefer us to come to your home, we are implementing the following actions to minimize contact:
- No-Contact Estimate Staying 6 Feet Apart with No Hand Shaking
- Emailed Proposals
- Keeping Our Sales Staff Equipped with N95 Masks, Hand Sanitizer, and Frequently-Used Bleach Wipes
Propane Dispensing: If you need your propane refilled, rest assured, our staff is making every effort to keep you safe by practicing social distancing. Our on-site facility is fenced in and clean, with fully stocked hand-washing facilities for your use.
Keeping You Safe by Implementing Strict Employee Precautions
To better serve you, we are taking the necessary precautions with our staff as well.
- Stay Home: Employees experiencing flu-like systems or who have been in contact with someone positively diagnosed with COVID-19 have been directed not to report to work and to seek medical attention.
- Stay Safe: All staff members are encouraged to follow the CDC hygiene practices regarding hand washing, covering sneezes and coughs, and other common-sense precautions.
We are here for you and your family during this time, and we are taking your safety very seriously. If you need any propane products and services while in quarantine, you can safely count on us.
Text Messaging and Mobile Information
When you request a quote, service, or delivery from Thermotane
Propane, you may provide your mobile phone number and consent to
receive text messages from us. Messages may include quote delivery
notifications, appointment and delivery scheduling, service updates,
and responses to your inquiries. If you have opted in to promotional
messages, you may also receive occasional offers regarding propane
pricing, tank programs, and seasonal service.
No mobile information will be shared with third parties or affiliates
for marketing or promotional purposes. Information sharing to
subcontractors in support services, such as customer service or
messaging platform providers, is permitted. All other use case
categories exclude text messaging originator opt-in data and consent;
this information will not be shared with any third parties.
Message and data rates may apply. Message frequency varies. You may
opt out of text messages at any time by replying STOP to any message.
For help, reply HELP or contact us at (407) 322-5854.
We retain mobile phone numbers and consent records for as long as
necessary to provide service and to comply with applicable law.
Information We Collect
We collect the following information when you request service, a
quote, or a delivery from Thermotane Propane:
– Contact information, including your name, mailing address, service
address, email address, and phone number
– Service information, including property details, tank size and
location, propane usage, and delivery history
– Account and billing information, including payment records and
account balance
– Communication records, including emails, text messages, and call
notes between you and our team
– Website usage information, including IP address, browser type,
device type, pages visited, and referring site
Cookies and Tracking
Our website uses cookies and similar tracking technologies to operate
the site, remember your preferences, analyze traffic, and measure the
performance of our advertising. These may include essential cookies
required for the site to function, analytics cookies such as Google
Analytics, and advertising cookies such as Google Ads.
You can control or disable cookies through your browser settings.
Disabling certain cookies may affect how parts of our website work.
We do not use cookies or website tracking to collect or share mobile
phone numbers or SMS consent information.
How We Protect Your Information
We maintain administrative, technical, and physical safeguards
designed to protect your personal information against unauthorized
access, disclosure, alteration, and destruction. These include
encrypted transmission of data submitted through our website,
restricted access to customer records limited to employees who need
it to perform their work, and secure storage with our service
providers.
No method of transmission or storage is completely secure, and we
cannot guarantee absolute security. If you believe your account or
information has been compromised, contact us at (407) 322-5854.